Online
Use the Canberra Connect online feedback system to submit service requests, questions, comments, complaints and suggestions.
Submissions made via the Canberra Connect online feedback system are sent directly to the ACT Government agency responsible for the issue in question. Customers who choose to register their details are able to track or update submissions via their account page.
In Person
Visit a Canberra Connect shopfront.
Post
Canberra Connect
Territory and Muncipal Services
GPO Box 158
Canberra ACT 2601
Telephone
Phone the Canberra Connect Contact Centre on 13 22 81 (AUS) for the cost of a local call.
International callers please use +61 13 22 81. International call rates apply.
Contact centre hours: 7am to 8pm AEDT Monday to Friday, 8am to 5pm AEDT Saturday and 9am to 5pm Sunday. Limited service available outside of these hours.
If you require a translator or interpreter, contact Canberra Connect through the Translating and Interpreter Service (TIS) on 13 14 50.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (NRS):
- TTY users phone 133 677 then ask for 13 22 81;
- Speak and Listen users phone 1300 555 727 then ask for 13 22 81;
- Internet relay users connect to the NRS then ask for 13 22 81
ACT Government Directory
To locate any other ACT Government directorate or agency please visit the ACT Government Directory or phone 13 22 81.
