What you can expect from us
- We will respond to your enquiries and process your transactions accurately, thoroughly and promptly
- We will serve you in a professional, courteous and friendly manner
- We will act with integrity and honesty
- We will listen to and acknowledge your comments and feedback so we can continue to improve the quality of our service
- We will respect and protect the privacy of your information
- We will make it as convenient as possible for you to contact us and to do business with the ACT Government
- We will strive to resolve your enquiry or complete your payment within one phone call
- We will aim to serve you within 12 minutes every time you use a Canberra Connect Shopfront
- We will aim to make our websites available 99% of the time
What we expect from you
- To be courteous and respectful towards our staff
- To be patient during busy times, such as days immediately around a public holiday
- To have accurate and complete paperwork when attending a Canberra Connect Shopfront
- To provide us with feedback on our service to you, whether it is positive or otherwise.
Feedback and complaints
Canberra Connect conducts regular independent research to stay in touch with your customer service experience and needs. We also welcome your feedback and complaints and promptly respond to your letters, telephone calls and emails that are specific to our services.
You can contact us to provide feedback or complaints online via this website, by telephone, or by completing a “Have your Say” form in a Canberra Connect Shopfront.
