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Noise Complaints

EXCESSIVE NOISE—WHAT CAN BE DONE?

Initially, you should try to solve the problem by discussing it with whoever is causing the noise. Alternatively, you may wish to initiate mediation through the Conflict Resolution Service. Where the noise problem cannot be resolved through these mechanisms, you may lodge a complaint with the Environment Protection Authority (EPA).

A complaint regarding noise pollution will be considered by the EPA only if it is made by a person affected by the noise.

To register a complaint, you must identify the source of the noise before phoning the EPA. The first stage in investigating the compliant is for the EPA to send out a letter advising the alleged noise producer of their responsibilities under the Act and invite them to discuss the matter. In most cases the matter can be resolved at this stage.

Following this, if another noise complaint is received, the complaint needs to be validated by the EPA. This involves the EPA visiting the site and taking a valid noise measurement. If validated, a warning letter or on-the-spot fine may be issued, or, depending on the circumstances, an Environment Protection Order (EPO) may be issued. A breach of an EPO is a serious offence. If the noise continues to be a problem, it could lead to prosecution in court.

For more information visit the Environment and Sustainable Development website.



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Environment and Sustainable Development

Location:  

Macarthur House
12 Wattle Street
Lyneham Australian Capital Territory 2601



Postal:  

GPO Box 158
Canberra City ACT 2601



Phone: 13 22 81


Hours:  
Mon: 08:30am - 05:00pm
Tues: 08:30am - 05:00pm
Wed: 08:30am - 05:00pm
Thur: 08:30am - 05:00pm
Fri: 08:30am - 05:00pm